Covast prides itself on professional communications that respect
the privacy of our customers and visitors. In order to provide you
with relevant information, keep track of authorized software downloads,
and protect certain Covast information, we will at times request
personal information from you as you navigate this Web site, and
we will offer you opportunities to join specific e-mail lists. E-mail
lists are 100 percent opt-in. Customers should note that all product
update notices are sent vial e-mail only, and if you choose not
to opt in to product update information you will receive no notification
of new releases.
All e-mail addresses are kept in strict confidence and are used
only for authorized communications. We won't allow others to invade
your privacy, either. We do NOT sell, loan, lease or make our mailing
lists available for any commercial purposes whatsoever. Any unauthorized
use of our lists is prohibited, and all appropriate actions will
be taken to prevent unauthorized use.
Please note that Covast provides links to third-party sites that
Please check the privacy policies of those sites before providing
personal information to them.
2. Types of Information Collection
Covast collects information from users in several ways.
- Registration screens and online forms
- In the process of online sales inquiries
- In e-mails sent to Covast from users
- Through automated means such as communications protocols and
Covast may receive data from you as part of the communication connection
itself - the standard electronic greeting between your computer,
the network, and our servers. This information often consists of
network routing (where you came from), equipment information (browser
type), date and time. At this time our server will also query your
computer to see if there are "cookies" previously set
by covastsw.com to facilitate log in or other site navigation procedures.
about visitors' use of the Web site and to facilitate return visits.
The information collected from cookies is tracked to enhance security
and to improve the functionality of the Web site by avoiding duplicate
data entry, facilitating navigation, and increasing the relevance
of content. Cookies on the site may collect the following information:
a unique identifier, user preferences and profile information used
to personalize the content that is shown, and membership information
to access Covast's online communities. Some cookies used by covast.com
may remain on the user's computer after they leave the Web site
to make it easier for you to return to the site without re-entering
While we don't offer an opt-out on the site for cookies, browsers
do provide you with information and control over cookies. You can
set your Web browser to alert you when a cookie is being used. You
can also get information on the duration of the cookie, and to learn
what server your information is being returned to. You then have
the opportunity to accept or reject the cookie. Additionally, you
may set your browser to refuse all cookies or accept only cookies
returned to the originating servers. Users may generally disable
the cookie feature on their browser without affecting their ability
to use the site, except in some cases where cookies are used as
an essential security feature necessary for transaction completion.
Disabling cookies may make the process of accessing certain information
from the site more lengthy, as you will have to re-enter identifying
information each time you wish to access.
3. How Information Is Used
Covast collects information from users for the following purposes:
To engage in transactions or communications. Name, address, e-mail,
purchase details, and credit card/payment information may be collected
and stored as part of the transaction history. The majority of the
information collected under this category is business contact information.
Covast may need to share some of this information (address, payment)
with delivery services, credit card clearing houses and other similarly
situated third parties that are required to accomplish the transaction.
To provide future service and support. Information collected for
this purpose is both contact information and information related
to products and service/support requested. This information is also
used to provide service, product update, and similar notices.
As a result of product download. Users who download products under
trial licenses and purchasers of products will be contacted to confirm
they did not experience problems in the download process and will
also be alerted at the end of the license period. These communications
are not subject to the general opt-out of marketing notices.
To select content. Information may be collected to help create Web
site content and navigation that is most relevant and user friendly.
This includes information collected as a result of site navigation
as well as information provided in forms.
To respond to user inquiries and requests for information. This
information includes registrations for newsletters and specific
requests for further information.
To provide various Covast communities, such as partners, with relevant
product alerts and updates. These updates are related to product
releases, prices, terms and special offers. These updates are only
sent out as a result of the customer signing up for the relevant
To better tailor marketing to user needs. We may use information
from purchases and requirements to provide you with timely and pertinent
notices of product releases and service developments that address
your needs and requirements. Marketing notices are subject to the
general opt-out elections.
To better respond to requests for service or quotes for product
and equipment purchase. Covast will pass contact information to
the appropriate Covast sales person for follow-up related to
To provide information on educational events or relevant partner
products. We occasionally co-sponsor events with partners that provide
services of potential benefit to Covast users. We may provide information
on such events and services to users that have provided information
indicating interest in the subject matter or service. To help assure
respect of your information, we maintain control of the information
or limit the use of the information by these partners.
To address performance and fix issues. On occasion, patches and
other fixes to software, such as security patches addressing newly
discovered vulnerabilities, are developed by Covast. We may communicate
the availability of these patches or fixes to registered owners
of software and parties who have identified themselves to us as
users or developers. These communications will not contain marketing
messages and will not be subject to general opt-out elections, due
to the potential importance of these patches and fixes.
As a result of legal requirements. Covast may be required to provide
personally identifiable information to comply with legally mandated
reporting, disclosure or other legal process requirements.
Covast is enhancing the Web site with the ability to create a centralized
user profile of information. We maintain the information and allow
you to update it at any time. You will be able to review and update
this information each time you access restricted information.
5. Policy Updates
If we are going to use your personally identifiable information
in a manner different from that stated at the time of collection
we will notify you via e-mail. You will have a choice as to whether
or not we use your information in this different manner. In addition,
if we make any material changes in our privacy practices that do
not affect user information already stored in our database, we will
In some cases where we post the notice we will also e-mail users,
who have opted to receive communications from us, notifying them
of the changes in our privacy practices .
We may update this policy from time to time to describe how new
site features affect our use of your information and to let you
know of new control and preference features that we provide you.
Please contact firstname.lastname@example.org
Covast's U.S. Headquarters is located at 3340 Peachtree Road, Atlanta,